Contact

One address, read by the person who builds this: hello@sailpdf.com.

Bug reports

Include the tool, the browser, and what happened. If a file failed to convert, say what kind of document it was — a scan, a form, a document in another language — without sending anything sensitive.

Corrections

If a guide or a tool page states something wrong, say which page and what the correct behaviour is. Corrections get priority over feature requests.

Security

Report privately to the same address with the details needed to reproduce. Please allow time for a fix before disclosing.

Response time

This is a small operation. Expect a reply within a few working days, not within the hour.

Last updated 2026-11-01